Return & Exchange Policy

Domestic policy w.e.f 14th August 2024

Please read our return and exchange policy carefully.

Important: Customers are required to record an opening/unboxing video at the time of delivery. This video is necessary to process any claims related to defective or incorrect products.

Special Offer Policies

• Big Azaadi Sale (Aug 7 - Aug 9): All products on this offer are eligible for exchange only. Returns are eligible for gift card.
• No Exchange / No Return on orders placed with our Free Garage Saree offer.
• Free Blouses offers (June 25 and June 26):
  • Orders qualifying for the free blouse offer are eligible for exchanges and gift cards; refunds will not be provided.
  • In the event of a return, the complimentary blouse must be returned along with the purchased products.
  • If the complimentary blouse is not returned, its value may be deducted from the return amount or store credit issued.
  • The free blouse issued will be a Garage Blouse.
• 10x Loyalty Points (July 22): Only GC. No exchange or refunds. Once the Loyalty Points are redeemed, they cannot be recredited to the customer's account if the order is returned or cancelled.
• Final Special (July 19-20): Exchange with the same or higher-value product. Returns will be issued as a Gift Card only. No refunds.
• Let it Rain (11-12 July): Exchanges available. For returns, only GC will be offered.
• June 20 and June 21 - Women's wear offer: Products at 25% off will not be available for return or exchange.
• Free Blouses offers (June 13 and June 14):
  • Orders qualifying for the free blouse offer are eligible for exchanges and gift cards; refunds will not be provided.
  • In the event of a return, the complimentary blouse must be returned along with the purchased products.
  • If the complimentary blouse is not returned, its value may be deducted from the return amount or store credit issued.
• Mystery Gifts (6th and 7th June): For orders with mystery gifts, gift cards and exchanges are valid. No refunds accepted. For returns, customer would need to return the freebie as well.
• Suta's 10th Birthday Sale (22 March 2026 - 29 March 2026): No returns on offer products. Only Gift card or Exchange allowed for the same or higher value.
• UPTO 77% OFF for 77 minutes - Republic day sale (9:30 PM 26th Jan - 1:00AM 27th Jan - 2026): No returns on offer products. Only Gift card or Exchange allowed for the same or higher value.
• Taniyas's Thirty Ate - Flat 38% Off (1st Jan - 2026): All products on this offer cannot be returned or exchanged.
• Sarees at Rs. 1,499: All products on this offer cannot be returned or exchanged.
• Free garage saree policy: MRP products purchased with free Garage products are eligible for exchange only; Garage products cannot be returned or exchanged.
• Sarees at Rs. 1,299: All products on this offer cannot be returned or exchanged.

Sale Policy

1. Credit note will be issued for the return products.
2. Exchange will be allowed with same or higher value.
3. Items purchased on clearance and garage sale are non returnable and non exchangeable.
4. No return no exchange on Super Saver Combos.

Return and Exchange Policy for Domestic Orders

Return Policy

1. Timeframe: Return and exchange requests must be raised within 10 days of receiving the order.
2. Condition: Products must be in their original packaging with tags intact. Items without original tags will not be accepted.
3. Usage: Items should be unused and unwashed for hygiene reasons.
4. Exceptions: Products bought during sales are non-refundable but can be exchanged or Store credit can be issued.
5. Exceptions: The following items cannot be exchanged or returned:
   • Gift cards
   • Customized products
   • Pre-draped sarees
   • Mending kits
   • Jewellery
   • Hair accessories
   • Travel accessories
   • Brooches
   • Handkerchiefs
   • Paintings
   • Buntings
   • Gift box
   • Gift wrap
   • Suta Garage & Relove products
   • Rakhi
   • Gajra
   • Dolls
   • Cushion cover
   • Detergent and Fabric conditioner
   • Clearances sale
6. Purchase Location: Item purchased at our retail store can be returned for store credit only. Items purchased online can only be returned or exchanged online.
7. Credit Note: The credit note issued will be valid for 1 year from the date of issuance. If you do opt for a credit note, you cannot en-cash it.
8. Self-shipping: In-case we do not have pick up service available at your location, you would have to self-ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping.
9. Non-returnable Items: Gift wrap cannot be returned or exchanged. Shipping and COD charges are non-refundable.

Exchange Policy

1. Timeframe: Exchange requests must be raised within 10 days of receiving the order.
2. Restrictions: Once an order is exchanged, customers cannot request another exchange. If a customer still wishes to return the exchanged item, only a credit note will be issued.
3. Payment: The difference in amount must be paid when creating the exchange request. Cash on delivery is not available for these orders.
4. Delivery: Exchange/replacement items will be delivered to the same address as the original order.
5. Product Exchange: If exchanging for the same or a different size, a replacement will be provided at no cost. If exchanging for an item of higher value, the difference must be paid; if the item is of lower value, the difference will be refunded in the form of a credit note. Items cannot be exchanged for multiple products; only a single item can be selected for exchange.

Refund Policy

1. Process: Refunds will be issued once the product is picked up and passes Suta's quality check.
2. Timeframe: Refunds are generally processed within 2-3 working days. In exceptional cases, the refund may take up to 15 working days to be processed.
3. Exceptions: Products bought during sales are non-refundable but can be exchanged.
4. Damaged or Defective Products: Refunds for damaged or defective products will only be issued after verification by the Suta team. Concerns must be raised within 48 hours of receiving the order. In exceptional cases, a credit note, or replacement will be issued.
5. Multiple Cancellation: In the event of more than one order cancellation from the same account, any subsequent cancellation may be processed as store credit instead of a refund.

Products Eligible for Exchange

• Sarees
• Blouses
• Menswear
• Kurta sets
• Co-ord sets
• Lehengas
• Dupattas
• Trousers or pants
• Shirts or t-shirts
• Loungewear
• Jackets
• Fabric
• Underskirts/Petticoats
• Curtains
• Cushions
• Table runners

International Orders

• Currently, we do not offer a return or exchange policy for international customers. For any queries, please contact us at returns@suta.in.
• If you need to cancel an order, please do so before it is shipped to receive a full refund. Once the order is shipped, it cannot be cancelled, and no refund will be provided.
• If a defective product is received, contact us immediately at returns@suta.in with your Order ID and a snapshot of the defect. We will provide either a credit notes or a refund for the defective product after investigation; no replacement will be sent.